Know Your Customer (“KYC”) refers to checks used to establish a customer’s identity and other information relevant to a service. This page explains the Coinbase verification process associated with funding and withdrawals on NextCards, who handles your information, and where to get help.

1. When verification applies

In our current service model, identity verification is required when you use Coinbase’s funding or withdrawal services, in accordance with Coinbase’s requirements. NextCards does not require completed Coinbase verification solely to make marketplace transactions or open packs using supported XSGD already held in your wallet. All users must still meet NextCards’ eligibility requirements, including being at least 18 years old and satisfying any higher applicable age or other legal requirement. Particular payment services, countries, assets, networks or bank routes may have additional conditions or may be unavailable. A successful blockchain payment does not establish that NextCards has verified your identity. This page does not describe a platform-wide identity certification or a verified-user badge.

2. Who handles the process

• Coinbase carries out the verification required for its funding, conversion and withdrawal services. It determines the information requested, assesses it and decides whether its service can proceed.
• Privy provides the embedded wallet technology associated with your NextCards account. Creating or accessing a Privy wallet is a separate process from Coinbase’s identity verification.
• NextCards provides access to the relevant service integration and maintains its own account, collectible and transaction records. We do not receive your Coinbase identity documents or a Coinbase KYC approval file, and we cannot approve, override or bypass Coinbase’s checks.

Coinbase conducts verification for its legal, compliance and fraud-prevention purposes. Its requirements and available methods can change, so follow the instructions presented in the genuine Coinbase flow for the service you are using.

3. How to complete verification

1. Start the relevant service. Sign in to NextCards and select an available Coinbase funding or withdrawal option. Check that the option supports your country, the intended asset and network, and your payment or withdrawal method.
2. Continue to Coinbase. Follow the Coinbase flow opened for your request. Depending on the service, you may be asked to sign in to or create a Coinbase account. Use your own accurate information and follow Coinbase’s rules for account ownership and payment methods.
3. Complete the requested checks. Coinbase may request personal information, identity or address verification, a selfie or other information appropriate to your location and the service. Provide only the information requested through its secure process. Do not send identity documents to NextCards by email to complete Coinbase verification.
4. Use the supported verification method. For Singapore customers, Coinbase currently describes a Singpass verification option. Use it if offered in your flow and follow the official authentication prompts. Other countries and circumstances may use different methods; only submit documents or information accepted by the flow you are using.
5. Check the result in Coinbase. Coinbase may approve the request, ask for further information, keep it under review or decline access to its service. Follow any instructions there. A return to the NextCards website is not, by itself, proof that verification or a payment has completed.
6. Complete the funding or withdrawal. If Coinbase makes the service available, review the amount, asset, supported network, destination and any charges before confirming. You can then check the relevant balance or transaction record. Verification, blockchain confirmation and bank processing are separate stages.

For current instructions, see Coinbase’s Singapore identity verification guide or its general identity verification guide.

4. What information NextCards receives

Information supplied directly to Coinbase for verification is handled under its Privacy Policy, applicable terms and legal obligations. NextCards does not receive copies of those identity documents. We use blockchain payment and settlement records concerning the marketplace and vending machine smart contracts to maintain our transaction records. Those records may include wallet addresses, transaction identifiers, amounts and settlement status. They are distinct from a Coinbase identity verification result. Connecting to a Coinbase service may also involve sharing the wallet address, a partner account reference and session information needed to establish the integration. This does not mean that NextCards receives the underlying identity documents or controls your bank account. NextCards separately collects information needed for its own services, such as account contact information and delivery details for card submissions and redemptions. Our Privacy Policy explains that processing. Requests about identity information held independently by Coinbase should be directed to Coinbase.

5. Timing and further checks

Verification times depend on Coinbase, the relevant service, the information supplied and any further review needed. NextCards does not promise approval or a fixed completion time. Approval also does not guarantee immediate bank settlement or blockchain confirmation, availability of a particular payment method, or access to every Coinbase service. Verification is not necessarily a one-time process. Coinbase may ask you to confirm or update information, repeat a check or supply additional information as part of its ongoing requirements. A previously verified account may still be subject to limits or a further review. Keep your information accurate and respond through the official process when an update is required. Do not use another person’s identity or account, falsify documents or misrepresent your country or eligibility to complete a check.

6. If verification is pending or unsuccessful

Check the status and any explanation provided by Coinbase. Review its instructions for the required information, accepted method and any permitted retry. If the issue concerns Coinbase verification, eligibility or a provider restriction, contact Coinbase through its official Help Centre. If the required checks are incomplete or unsuccessful, the relevant Coinbase service may remain unavailable. NextCards cannot change that decision or promise that a funding or withdrawal request will be completed. Any funds or pending transactions already handled by Coinbase remain subject to the applicable provider process and your legal rights. For a NextCards integration problem or a discrepancy in a blockchain payment record, contact us with the relevant transaction reference, wallet address, approximate time and a description of the issue. We can investigate matters within our service and help identify the appropriate support route. You do not need to send your Coinbase identity documents to us for that assistance.

7. Separate checks and safe handling

NextCards may need reasonable, proportionate information for a separate purpose, such as confirming authority to collect a physical card, investigating an ownership dispute or addressing an account-security concern, as described in the Terms of Service and Privacy Policy. Such a request is distinct from Coinbase KYC. We will explain what is needed and the applicable purpose and process. Submit Coinbase verification information only through the genuine Coinbase process, including an official Singpass authentication step where offered. If a request is unexpected, access Coinbase through its official app or website and check the request there before providing information. Coinbase’s guidance says not to email identity-document photographs to Coinbase Support. Do not send NextCards or support staff your wallet private keys, recovery phrases, passwords or one-time authentication codes. For a NextCards login or embedded-wallet access issue, contact NextCards. Any relevant Privy wallet recovery process is separate from Coinbase identity verification and is subject to the available recovery options.